Should you have an enquiry concerning an existing order please contact our Customer Service Team in any of the following ways:
Important note : Our Delivery is FREE so please allow 1 to 5 working days for delivery of your item from receiving your shipped email. We request that you do not enquire about your order before this time. Our carrier does not consider an item to be overdue or delayed until after the fifth working day and will therefore not entertain an enquiry from us until (Saturday & Sunday are not working Days) then (visit http://www.royalmail.co.uk/ for clarification)
Email us: http://www.outdoorventure.co.uk/contact_us.php - please select the correct department from the dropdown quoting your name, order number (if applicable) and details of your enquiry. Our team will investigate and reply within 24-48 hours
Phone: We do not offer tracking or customer service contact via telephone please read this section thoroughly so we can answer your enquiry as quickly and efficiently as possible by the means listed here.
Customer service is open 9am-4pm Monday to Friday. We are not open on bank holidays.
Post: Customer Service Manager, Outdoor Venture.co.uk, Enterprise House, Roundwood Lane, Harpenden, Herts AL5 3BW (There are no facilities for customer collections or personal returns at this address)
Please note: our Customer Service Team are available Monday - Friday 9am - 4pm (exc. Bank Holidays) All enquiries received outside these times will be replied to asap during opening times.
